Where the work is quietly costing you people, and what to do about it.
A board-ready read of psychosocial risk (the Assessment) and workforce wellbeing (Pulse) for one cycle. The Assessment finds the hazards in how the work is designed. Pulse measures whether wellbeing actually rises once you act.
Occupational health doctor · Reviewed and signed
Decision-support. Requires practitioner interpretation and sign-off before issue.
Two numbers your board should see together
Psychosocial risk and wellbeing are the same story told from two ends. The first number says how much risk is built into the work today. The second says how your people are actually doing. Read on their own, each is easy to wave away. Read together, they point at the same short list of fixes.
8 of 12 ISO 45003 domains sit in the High or Extreme band. The load is concentrated in how the work is designed, not in the people doing it.
Down 3 points across the last year. The psychosocial domain (40% of the index, fed from the Assessment) is the part dragging it down.
At 1,420 staff and a voluntary-turnover rate near 18%, replacement cost alone runs in this range (Gallup puts replacement at 0.5 to 2 times salary). People who report low psychological safety are more than twice as likely to be job-hunting within the year (APA: 41% versus 19%). The domains flagged below are the part of that number you can design out, rather than back-fill with hiring.
What stands out this cycle
| Finding | Read | Signal |
|---|---|---|
| Workload & work pace | 78% report it unfavourably. The clearest single driver of the index. | Extreme |
| Hours & work–life balance | Shift patterns and after-hours contact are eroding recovery time. | Extreme |
| Job & career security | Uncertainty after the site consolidation is reading as chronic stress. | Extreme |
| Civility & respect | Lower prevalence, but high harm potential. Worth a focused look on the floor. | High |
| Engineering & Admin | Both sit in the Healthy band. Useful internal proof that the model is fixable. | Healthy |
The risk map your auditors expect
Every ISO 45003 psychosocial domain plotted on the 5×5 grid. Position is driven by how many staff report the issue (likelihood) and its inherent harm potential (severity). The same artefact an HSE or ISO 45001 assessor will ask to see, produced from this cycle's survey rather than a workshop guess.
| Workload & work pace | 78% | 16 |
| Hours & work–life | 70% | 16 |
| Job & career security | 64% | 16 |
| Civility & respect | 44% | 15 |
| Org. change | 62% | 12 |
| Manager support | 48% | 12 |
| Psychological safety | 60% | 12 |
Risk score is likelihood (1 to 5) multiplied by severity (1 to 5). Severity is pre-set per ISO 45003 and adjustable with a clinician's note. Anything in orange or red is a domain where the work, not the worker, is the thing to change first.
Fix the work first, then support the worker
Controls are mapped to the hierarchy that ISO 45003 expects: redesign the hazard out before you add training, and add training before you lean on individual coping. Each priority below carries an owner, a timeframe, and the one number that says whether it worked.
Likely root causes. Headcount has not kept pace with order volume since the Q4 consolidation; deadlines are set against best-case capacity, not real capacity.
Cap concurrent priorities per line and re-sequence Q3 deadlines against demonstrated throughput, not target throughput.
Add a workload-review checkpoint to weekly planning so overload is surfaced by supervisors before it shows up in the next survey.
Likely root causes. Overtime is the default cover for absence, and after-hours messaging has become normal for salaried supervisors.
Move from reactive overtime to a planned relief-crew rotation on the two lines carrying the most hours.
Set and publish an after-hours contact norm for supervisors, with a clear exception path for genuine line-down events.
Likely root causes. The consolidation was communicated as a one-off announcement, so the floor has filled the silence since with worst-case assumptions.
Stand up a standing change-communication rhythm (monthly, named owner) covering staffing and site plans for the next two quarters.
Offer a clear internal redeployment and skills pathway so security reads as a route forward, not a coin flip.
Likely root causes. Lower prevalence than the workload items, but high harm potential, and concentrated on specific shifts rather than spread evenly.
Publish a plain conduct standard with a confidential reporting route, and act visibly on the first cases so it is seen to mean something.
Equip shift leads to handle incivility consistently, so outcomes do not depend on who is on that night.
The index that proves the fixes worked
The Assessment tells you what to change. Pulse tells you whether changing it moved anything. One 0 to 100 index, built from validated domains, with the psychosocial domain fed straight from the Assessment so the two modes stay one story.
Down from 57 a year ago. The slope matters more than the number: this is the baseline you will measure the mitigation plan against.
Higher is better. Weighted into the overall index.
The psychosocial domain carries the most weight and scores the lowest. That is the link: the same work-design hazards the Assessment flagged are what is holding the wellbeing index down.
| Department | Responses | Index | Band |
|---|---|---|---|
| Engineering | 110 | 60 | |
| Admin & Finance | 40 | 63 | |
| Quality | 90 | 56 | |
| Logistics | 160 | 51 | |
| Operations | 320 | 49 | |
| Maintenance | 140 | 47 | |
| Site Leadership | 6 | Hidden · below the 8-response anonymity threshold | |
Assess, act, re-measure, and show the board the line moved
The reason psychosocial programmes get cut is that nobody can prove they worked. Polarisk closes that loop on purpose: the risk you find in the Assessment becomes the plan, the plan changes the work, and the next cycle shows whether the index moved. That is the difference between a wellbeing dashboard and a retention tool a CFO will keep funding.
Assess
12 ISO 45003 domains scored from the survey, plotted on the 5×5 matrix, ranked by risk.
Act (Mitigation plan)
Controls mapped to the hierarchy, each with an owner, a timeframe, and a success measure.
Re-measure (Pulse)
Next cycle re-runs the index and shows the movement against this baseline, by team and by domain.
| Now | Baseline (this report). Share the four priorities with the owners named in the plan. |
| 0–3 mo | Workload and hours controls land first. They move the index most. |
| Q3 2026 | Pulse re-survey. Expect workload and hours to move before security and civility. |
| Q4 2026 | Full cycle. Board read on the line, plus the ESG and human-capital export. |
US employers carry no psychosocial mandate, so this is not a compliance purchase. It is a liability, disclosure, and retention one. The SEC has moved human-capital information (turnover, health and safety) toward material disclosure, and investors are asking for workforce metrics. The Assessment gives you the risk picture; Pulse gives you the trend line to report against it.
Method & safeguards
Occupational health doctor · Reviewed and signed
Decision-support. Management information about groups, not individual medical advice. Requires practitioner interpretation and sign-off before issue.